FAQs
Find answers to all your questions
How can I learn about upcoming trainings?
keyboard_arrow_downWe recommend joining our announcements mailing list for news on upcoming training: https://groups.google.com/forum/#!forum/earthoutreach
Do I need a Google account to watch?
keyboard_arrow_downNo, you do not need a Google account to register for upcoming events or to access on-demand content.
I can see the video but I can't hear any sound.
keyboard_arrow_downPlease check the bottom left hand corner of the YouTube video to see if you may have accidentally muted yourself. YouTube remembers the last setting for your volume when you previously watched a Youtube video.
I can hear the sound but do not see the video OR I can't see the video.
keyboard_arrow_downTry refreshing or reloading the page to see if it works, or if you have other too many applications or other video windows open, try closing them. If the issue persists, open up YouTube on another browser and check if you can view other YouTube videos. If you are not able to view other Youtube videos, this means there may be some issues with watching Youtube videos on your machine. If you are able to view other Youtube videos, this may mean that your machine is not able to watch videos that are live streamed.
The presentation slides are blurry.
keyboard_arrow_downTry updating the Quality settings on the Youtube controls near the bottom of the content window.
